Agency-wide MFP fleet upgrade for a federal government agency
Replacing ageing copiers across 20 departments with a standardised, serviceable MFP fleet.
The Challenge
The agency ran 20 departments on ageing copiers from multiple vendors. Spare parts were scarce, service response was inconsistent, and consumables procurement was uncoordinated — driving up total cost of ownership.
Our Solution
We standardised the fleet on Sharp MFPs sized per department volume, with a single service agreement covering preventive maintenance, parts and consumables. Installation and staff training were completed in phases across four weekends to avoid downtime.
The Results
Print costs dropped by roughly 25% through standardisation and better consumables management. One service partner now handles the entire fleet, and department downtime fell to near zero.
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