Remote Support
Fast remote diagnosis and resolution by our certified engineers.
How it works
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1
Call our hotline and tell the technician you would like remote support.
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2
We will confirm a time slot and send you the remote session link.
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3
Make sure your machine is powered on and connected to the network.
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4
Our engineer connects, diagnoses and resolves the issue — usually within the same session.
What you need
- A machine connected to the network (wired or Wi-Fi).
- Your machine model and serial number ready.
- Permission from your IT staff if the network is restricted.
Start a remote session
For existing customers under service or rental agreements.
Sessions are initiated by our team only, with your consent. No unattended access.